Privacy Policy

Last updated: August 9, 2026

Who is responsible for your information

This website is operated for EexcavaStart by Guangzhou Dongling Electromechanical Equipment Co., Ltd. You can contact Joey Dong at info@eexcavastart.com, by phone or WhatsApp at +86 137 1155 0948, or at Shop 124-125, Building 4, Yingfeng Building, No. 1192 Zhongshan Avenue, Tianhe District, Guangzhou, China.

Information we collect

When you submit an inquiry, contact us by email, telephone or WhatsApp, or request a quotation, you may provide your name, company, email address, phone number, country, delivery destination, part reference, machine or engine model, quantity, message and product or nameplate photos. The website may also record limited technical information such as browser type, device information, IP address, referring page, requested URL, security events and necessary cookie data.

Why we use this information

We use the information to identify the requested part, check fitment, prepare and follow up a quotation, respond to questions, maintain inquiry and order records, protect the website from abuse, improve catalog accuracy and meet applicable legal or accounting obligations. We do not sell personal information.

Service providers and international processing

Information may be processed by service providers that support website hosting, security, email delivery, analytics, communications, logistics or order administration. They receive only the information reasonably needed to provide those services. Because customers and providers may be located in different countries, information may be processed outside your country of residence with appropriate operational safeguards.

Cookies and website operation

The site may use necessary cookies and similar technologies for security, forms, language or session functions, caching and performance measurement. Browser settings can be used to limit optional cookies, although blocking necessary cookies may affect site functions.

Retention and security

Inquiry and quotation records are kept only as long as reasonably needed for customer support, repeat-part identification, business records, dispute prevention and legal obligations. We use practical access controls and technical safeguards, but no online transmission or storage method can be guaranteed completely secure. Please do not send payment-card details or unrelated confidential information through the inquiry form.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction or a copy of personal information. You may also ask us to stop non-essential follow-up communications. We may need to verify your identity and may retain information where required for legitimate business records or legal obligations.

Third-party services and links

WhatsApp, Alibaba and other external services operate under their own privacy terms. A link from this site does not make EexcavaStart responsible for the privacy practices of another service.

Children and policy updates

This business website is not directed to children. We may update this policy when our website or legal requirements change; the latest version and update date will be published on this page.

Contact us

For a privacy request or question, email info@eexcavastart.com and describe the information or inquiry involved.